April 4, 2012 by Ronn Ives, under Larger Forces at Work, Uncategorized.
Yesterday I sent the following email to Lowe’s “Home Improvement” Center. I did not expect one but I did receive a response. By this time today, I’d had another “Lowe’s Experience”, so I responded back to them.
Here is the entire thread posted on Facebook:
“Today I sent the following message to the Lowe’s / Kobalt Company:
‘Today I purchased a pair of Kobalt 1/16″ titanium drill bits. I bought them because Dewalt was made in China and you say yours are made in the USA. Upon the very first use of very first bit upon a thin sheet of aluminum, the bit snapped in half. Fortunately, I was wearing goggles. I am in no mood to make another trip to Lowe’s. I will simply shop elsewhere for another brand. Not anger, mere exasperation with the state of things. Feeling lucky I was not blinded. I feel obligated to web-post this warning to others. Ronn Ives, Virginia Beach, VA., USA.’
[Facebookers] You’ve been warned.
“On 4/5/2012 6:16 PM, CustomerCare@lowes.com wrote:
Good Evening Ronn,
Thank you for contacting me regarding the Kobalt Drill Bits that you purchased. I apologize that the product broke during the first use and I can understand your frustrations.
I have made Senior Store Management aware of the product quality issue and they will contact you within 24 hours.
If there is anything else that I can do to further assist you, please let me know.
Lowe’s Customer Care
My second and final response with a ANOTHER product “story”:
I did not expect a response, I admit. However, this gives me the opportunity to add “Part Two – My Lowe’s Experience”.
Yesterday, I purchased [what turned out to be] the faulty drill bits in order to put the necessary holes into a thin aluminum mailbox mounted on my home, to which I intended to attach brass house numbers ALSO purchased at Lowe’s.
Of the six screws that came in the packages with the three numbers, TWO screw heads stripped upon merely inserting a proper fitting Phillips head driver and giving them cautious turns. They tore apart as though made of balsa wood. Also, THREE other of the screws broke off in the drilled holes at about 1/4 of the way in – as though they were made of hard candy. These broken-off pieces of screw metal FILLED the drilled holes, so I had to drill MORE holes – REPEATEDLY – in other locations. Once I ran out of the Lowe’s in-package screws (one was remaining, and I tossed it with the other broken ones into my trash can), I went to my garage, took some real screws from my supply of older (saved) screws the same size, and of course they went right in – did NOT strip, did NOT break.
I intend on posting this series of messages on the web. Don’t bother having anyone contact me again. I will NOT make any further purchases from Lowe’s.
PS: During my first errand-visit to Lowe’s some months ago, I eventually left empty handed because I could not find STEEL WOOL… and when I sought out three Lowe’s staff on the sales floor, the first, then the second, did not know what “steel wool” was, and the third did not know where to look.
Three strikes. You are SO out.”